Borgata Ranks Highest in Casino Customer Satisfaction

by Borgata Hotel Casino and Spa on Saturday, September 08, 2007

Borgata Hotel Casino & Spa ranked highest in customer satisfaction in its category, according to the 2007 Q2 Year-to-Date Market Metrix Hospitality Index (MMHI).

Borgata Hotel Casino & Spa ranked £1 among casino-hotels in Atlantic City, with a score of 89.3, indicating positive satisfaction levels among customers. Wynn Las Vegas topped the survey among Las Vegas casinos also with a score of 89.3.

Based on 35,000 customer interviews each quarter, the MMHI is the largest and most in-depth measure of hotel, airline, and car rental performance available today.

“To receive these results makes me very proud of our 6,000 plus Borgata associates who work diligently to deliver on our customer service standards and ensure each guest has a positive, memorable experience at Borgata Hotel Casino & Spa - day in and day out,” Larry Mullin, President and Chief Operating Officer for Borgata. “Borgata's overall product offering and brand of hospitality have been well-received by our customers, but it is the guest experience they receive that will keep them coming back.” Borgata Ranks Highest in Casino Customer Satisfaction